Insurance Reinstatement Repair

Damp floorWe recently undertook an insurance reinstatement repair contract in Compton, Berkshire.

The semi-detached property had suffered a central heating leak within the floor screed. It could not be determined how long the leak had been established but the whole ground floor screed was saturated. The client appointed us to liaise with the insurance company and their appointed loss adjuster.

We visited the site, assessed the damage and advised the loss adjuster of the works required. We drew together a schedule of works, which we issued for competitive tender. We ensured a contractor was appointed to undertake the works and attended regular site meetings to ensure works were completed within the four week contract period. Our role included liaising regularly with the client to ensure that decisions regarding finishes were made in good time to prevent any delay to the contract and to enable the client to move back from their alternative accommodation as quickly as possible.

Overall, the issue was dealt with within a four month period, from the date the loss was discovered to completion. Our involvement in this project reduced the cost of the claim to the insurer, ensured that the property was sufficiently restored to its pre-loss condition, and enabled the client to be satisfied that works had been undertaken and specified properly.

During the contract period, we were also able to incorporate some amendments and alterations to the ground floor space that the client desired and we were able to clearly separate and demonstrate to the Insurer which works were part of the insured loss and which were undertaken privately for the client.

On completion we certified all works and valued them and made sure the contractor was duly paid. We are pleased to have been able to provide our services and without our involvement it is highly likely that works would not have been completed in the time and to the quality to which they were.

If you’re in need of a Chartered Surveyor to help oversee some insurance reinstatement works, contact RMA Surveyors Ltd on 01635 579208 or complete the enquiry form and we’ll get in touch.

Lack of Ventilation leads to Mildew

Lack of ventilationRecently we undertook an RICS Homebuyer’s Survey in Reading and found mildew staining to the underside of felt and roof timbers. It indicated that the roof ventilation was not adequate, causing moist air to condense on the cold surface on the underside of the roof covering.
This defect is more and more common as building owners are taking advantage of government incentives to improve energy performance in properties, adding additional insulation in their roof spaces. However, if insulation installers are not careful they can block up gaps between rafters at the eaves and prevent the cross flow of ventilation through the roof void.
Ventilation in the roof space is important as it is required to ensure roof timbers are protected from such moisture and the resulting consequences.
A defect like this is not costly to remedy but needs immediate attention to prevent damage to the timber roof structure. Potentially we saved our clients thousands of pounds in future repairs were this defect left unnoticed.
If you’re in need of some advice on a property defect, a Homebuyer survey or building survey, contact us on 01635 579 208.

When Flood Water Recedes

Flood waters in residential BerkshireRMA Surveyors Ltd have visited many properties over the last few months to assess flood water damage and work with home owners to reinstate their property.

About 6,500 homes have been flooded in the UK since December, according to this interesting BBC article, which takes a look at what happens after the flood water recedes.

If you are concerned about any damage to your property, then enlist the services of a Chartered Building Surveyor.

The reinstatement process can be long and involved. Many factors can come into play that delay or frustrate the process, particularly where there are so many claims being processed concurrently.

In our experience it is better to have an experienced Chartered Building Surveyor appointed to steer you through this lengthy and sometimes frustrating process.

If you need the assistance of a qualified and experienced Chartered Building Surveyor please call on 01635 579 208 or contact us via our contact page.

For further information read Five Steps to Flood Reinstatement.

Problem with your Property? RMA Surveyors can help!

Impact damge to houseProperty investment is expensive. Remedial works for untreated defects can be costly and can affect the saleability of the property. Therefore, it’s important to keep your property in good condition.

If you notice a potential problem, don’t leave it, get a professional to make an assessment on your behalf. The cost of a Chartered Building Surveyor’s fee may save you thousands of pounds.

If you’re unsure how serious a building defect may be, seek advice from a Chartered Building Surveyor who can visit, inspect, report and advice you, provide remedial advice and put your mind at ease.

Recently RMA Surveyors Ltd has undertaken Defect Inspections to assess a variety of defects from damp, condensation, dry rot, flooding, cracking in walls, potential subsidence and concerns over construction works to extensions.

When you instruct the services of RMA Surveyors Ltd, a surveyor will attend the property and make a full assessment of the problem. Following this inspection a Defect Report will be written, detailing the specific materials, construction, implications and other associated issues regarding the building defect or defects.

If further advice regarding reinstatement is required we will also be pleased to assist.

For more information, visit the Surveys page or call 01635 579 208.

Flooding Insurance Reinstatement

If you’ve recently put a call into your insurance company regarding a claim re flooding or water damage, then now is the time to take a closer read through your policy.

Often your insurance policy usually allows you to appoint your own Chartered Building Surveyor to project manage reinstatement works – on your behalf.

For example; a typical Aviva policy wording states “…If we accept a claim under The Buildings we will also pay for the following: a. Architects’ and surveyors’ fees to repair the buildings. These fees must not be more than those recommended by the relevant professional institutes…

In our experience, victims of flood damage are often further stressed-out by the reinstatement process; having to deal with overworked, under resourced insurance loss adjusters and their equally overstretched (sometimes less qualified) in-house surveyors.  At a time when many properties are affected, often these individuals are difficult to contact and do not have adequate time to devote to their clients.

RMA Surveyors Ltd are professionally qualified, RICS Regulated and experienced in flood reinstatement works. We never take on more work than we can manage. We will provide you with peace of mind and ensure your property is returned back to normal as swiftly as possible. We will liaise directly with your loss adjuster, so you don’t have to.

If you are unfortunate enough to have suffered from flooding and feel a little overwhelmed as to how you will get your property back to normal please contact us.

Protect your home against flooding

IMG_0810This is the advise being given to residents across Berkshire.

The Met Office has issued a yellow warning for rain in the district today (Wednesday), with 15-25mm of rain expected to fall within the yellow zone between 9am and 9pm.

There is also a yellow warning for wind in place between 10am today and 3am on Thursday. For more information visit: http://www.newburytoday.co.uk/2014/more-rain-to-fall-in-west-berkshire-tomorrow

If your home has been affected by the floods or water damage, call RMA Surveyors Ltd for advice.

Top 5 Building Maintenance Tips

Defects that affect the structure of a building are usually caused by the simplest of issues,  which are easily remedied with a regular cyclical maintenance programme. The age old adage that prevention is better than cure rings true. The following is a list of the RMA Surveyors Ltd top 5 problems regularly encountered that could be easily prevented.

Poorly maintaned guttering1.    Keep rainwater goods regularly cleared and maintained. This is one of the simplest practical steps one can make to maintain any property. Safe access should always be factored in, particularly on larger commercial premises. That said the regular maintenance and clearing of rainwater goods will save hundreds, often thousands of pounds in remedying associated defects. We have discovered a dry rot outbreak covering three floors of a four story commercial premises; damaged masonry and staining; water ingress inside the building saturating the concrete floor screed; rotten external timbers and windows; damaged plaster and decorations internally; rusting of steel framing to a prefabricated system built property. All of these defects could have been easily prevented by maintenance of gutters and downpipes. In some cases poor rainwater management can lead to more serious structural damage caused by subsidence, where soil has been eroded away. For a small annual cost such problems could easily be avoided.

Partially blocked sub floor ventilation grille2.    Ventilation of buildings. This is a broad ranging subject, but in essence all one needs to do is remember a simple rule that buildings and their materials need to be adequately ventilated (or breath). The typical scenario we find is where suspended timber ground floors are not adequately ventilated. The presence of ventilation grilles on external walls indicates that the floor is likely to be timber and the void below needs to be well ventilated to prevent the accumulation of moisture. Typically solid floor extensions are installed and no provision is made to retain ventilation. This can create unventilated pockets where moisture can accumulate allowing the conditions for wood boring insects larvae (commonly called woodworm) and all kinds of rot to establish. Simply ensuring that ventilation grilles are maintained and not covered over could end up saving you thousands.

Loose repointing undertaking using cement rich mortar3.    Masonry repairs are often undertaken without due consideration for what original materials were used. Commonly I find that brickwork gets repointed in a cement mortar that is stronger than the surrounding brickwork. The result of this is that the mortar joints no longer allow water to evaporate and the brickwork begins to retain more water. On solid walled properties this can lead to damp on the internal wall surfaces. It can also mean damage to bricks in cold weather as the surface of the brick can be pushed off by the freeze/thaw cycle. Often repointing work can work itself loose due to expansion and contraction at differing rates with the brickwork and repointing is required far sooner than should be required. Make sure that when you are undertaking external masonry repairs it is done so by a contractor who understands the original construction and the work is correctly specified.

Flashing junction weathered with bitumen tape4.    Critical junctions between building elements such as chimneys and extensions are often poorly weathered with lead flashings in poor condition or missing altogether. The recent spate of metal thefts has compounded to the issue, as people are becoming increasingly reluctant to replace lead. Opting for cheaper bitumen backed aluminium tape is a temporary solution, but should not be relied upon to form a proper long term weatherproof junction. Where lead flashings are installed the standard of workmanship can often well below par. If you are planning to have any lead work undertaken make sure it is done by an experienced installer who understands the material and follows the industry standard guidance available from the Lead Sheet Association.

Jungle outside a back door5.    Finally, external decorations and maintenance of vegetation. Innumerable problems are associated with the simplest of maintenance tasks, namely vegetation management. Ivy climbing up walls may look idyllic but in some cases it can do permanent damage to masonry and cause all manner of associated problems. Careful pruning and maintenance of trees near buildings is also worthwhile especially in drought affected areas as the amount of water taken up by maturing trees can cause subsidence. A simple lick of paint every 5 years to external joinery will prevent costly maintenance of external and internal elements.

The above are simple measures that will save you time, stress and money. If you have a property that requires a detailed cyclical maintenance program, so you can plan and manage your maintenance budgets, or you require more urgent repairs and remediation, then please contact us. Our initial consultations are always free and we would be pleased to provide you with a full quotation based on the level of service you require.

Richard Mountain MRICS

Insurance Reinstatement Experts

Impact damge to house We keep hearing from clients that they never knew they could use an independent building surveyor to oversee the insurance reinstatement of their property. Here are a few reasons why it is better to use RMA Surveyors Ltd, an independent chartered building surveyor, to oversee the reinstatement of your property.

Larger insurance brokers offer their own in-house surveyors to oversee fire, flood, water and impact damage claims to property. These companies will appoint the services of their surveyors, to act on your behalf, after they have undertaken their initial assessment of the damage to your property. Often these brokers do not fully explain that you are not obliged to use their in-house surveyor’s services. You are free to appoint your own independent surveyor to specify, tender and oversee works on your behalf under your policy cover. Because your insurance policy covers the fees of an independent surveyor, like RMA Surveyors Ltd , it will not cost you a penny to get impartial, qualified and quality advice and management for the duration of the insurance reinstatement works.

Using an independent chartered building surveyor like RMA Surveyors Ltd is a better option for many reasons. Firstly, using RMA Surveyors Ltd guarantees you are using a qualified professional who is regulated by the Royal Institution of Chartered Surveyors (RICS). As RICS surveyors we are governed by a code of conduct and must act reasonably and impartially at all times.

Secondly, as chartered building surveyors we are professionally obliged to undertake projects diligently and must have the resources and capacity to fulfil a project. Large insurance broker surveyors often have many projects on the go at any one time over a large geographical area. They do not have the time to provide a tailored, bespoke service to each project. Consequently they cannot provide the same attention to detail, often missing important elements critical to the smooth completion of the project. A high turnover of staff and reallocation of resources in these companies can mean you deal with a number of different surveyors. Often works can be specified by the broker’s in-house surveyors by using template documents that do not fit the criteria of an individual project. RMA Surveyors Ltd provide a personal service with a meticulous approach, tailored to each individual property.

Thirdly, RMA Surveyors Ltd provide a fully accountable service which is efficient, detailed and comprehensive at all stages of the project. We also understand the stress and upheaval caused by such events as flood, fire, impact and water damage and endeavour to provide swift reinstatement of your property. As a result of their limited resources, broker’s in-house surveyors are often difficult to contact, do not properly oversee the quality of materials and workmanship on site, are slow to react to problems that arise and provide incomplete documentation.

Lastly, RMA Surveyors Ltd ensure that all works are undertaken by quality independent building contractors, using industry standard building contracts which protect you and clearly define your rights. Therefore, in the unlikely event that something does go wrong you are protected. Often broker’s in-house surveying departments use contracts that heavily favour themselves and their own approved contractors; effectively absolving them of responsibility should a problem arise.

If you have an insurance claim that is causing undue stress or you need some free advice please contact us. We would welcome the opportunity to help you.

A Cold Snap Could Snap Pipes

Bird box in the snowWith weather warnings announced for snow in parts of south Wales, the southwest of England and with a small fluttering of snow on cars this morning here in Berkshire, it’s forecast that we’re in for another cold snap this week.

A survey last year showed that over three million of us suffered damage to our homes in the winter freeze of 2010/2011. The extreme winter weather that occurred between October 2010 and February 2011 damaged 6% of all homes in the UK.

Often the biggest damage caused is the result of escape of water caused by frozen and burst pipes. Extreme cold can cause internal and external water pipes and drainage systems to freeze up, when this happens the water in the pipes expands and can cause the pipes and fittings to split or burst open. When the frozen water melts, damage becomes obvious as water leaks out of the system.

Leaking water can cause severe damage to properties. There is potential for ceilings to hold water, causing bowing and the possibility that the ceiling could collapse. Plaster may become soft and fall apart once it gets soaked with water. Floors, stairs and timber joinery often swell, disintegrate and can rot if left.  Tiles, paint and wallpaper can crack, lift, and peel off when water gets behind.

If you find yourself the victim of such water or flood damage, it’s likely you’ll need to make an insurance claim.

Once you put in your claim, an inspection will be required to assess the damage to your property. A detailed inspection is not something that a loss adjuster is always fully qualified to do and while your insurance company may offer you their in-house surveying service, it’s worthwhile knowing that you are not beholden to use their services. You are entitled to appoint your own independent building surveyor to assess, specify, tender and oversee reinstatement works. In our experience you will receive a far higher level of service when you use an independent construction professional to act as your project manager.

The independent and impartial expertise of RMA Surveyors Ltd, chartered building surveyors,  can determine the real extent of the damage to your property and ensure that your home is reinstated to a professional standard. If you are comprehensively insured there should be no direct cost to you.

If the cold weather results in you having to submit a claim, then contact us. We’ll be pleased to look at your claim and offer an initial free consultation. We have a proven track record in getting insurance claims moving and homes reinstated professionally and efficiently.

Richard Mountain MRICS

HOW TO PREVENT FREEZING PIPES
It’s never too late to go about protecting your home from the extreme cold weather. Why not implement these ideas to help prevent pipes from freezing:
– Lag exposed pipes with insulation
– Install loft and cavity wall insulation (special attention should be taken over pipes in loft spaces)
– Stop any dripping taps and valves, the water could freeze in the waste or overflow pipe and cause a blockage
– Keep your property warm, and if you are going away consider leaving the heating on low
– Try to stop any draughts
– Make sure you know where your stopcock is, should you need to turn off your water supply

Why pay for a construction professional?

Judges gavel and the scales of justiceWe have picked up several projects in the last 6 months where the clients have had builders start or about to begin works with no formal contract, specification, scope of works or even a sketch on the back of a beer mat. As building professionals we see these as shocking omissions. We implore anyone thinking of embarking upon a building project, whether it is a refurbishment, extension, alteration, repair or cyclical maintenance, to only do so if they have taken appropriate professional advice.

Invariably construction is expensive. People want to limit costs as much as possible. Often the services of construction professionals are first to be omitted, in a bid to shave some of this cost. True, in the first instance money has been saved. The fees of surveyors, architects and structural engineers have been avoided. But the saving often doesn’t remain as the project spirals out of control without formal professional management. Worst case scenario the building owner ends up paying for professional fees to put it right or act as an expert witness in court.

Often a good contract administrator or project manager’s value cannot be immediately seen. But a project that has benefitted from the process of feasibility, design, specification, tendering, contractor appointment, management and communication by a qualified professional adds value to a project. Using a professional to steer you through the process will save you money.

A good proportion of RMA Surveyors Ltd instructions are generated by clients who wished they had sought professional advice in the first instance. We have seen sewer pipes terminate below ground floors, all manner of poor masonry detailing and poor mortar specifications, non-compliant roof conversions, unsupported chimney breasts, undersized lintels, dangerous electrics and all manner of other defects. Often work has not been passed by building control and there is no formal contract in place to protect the client.

Many problems encountered are not even considered at the time of installation, but would have been picked up by an experienced professional. Even if a problem is not noted during or immediately after construction the chances are the problem will manifest itself in years to come. Most likely when the property is sold and a purchaser’s surveyor highlights defects or shortcomings. Inevitably the value of the property is reduced at the point of sale.

Coupled with the above, a project that has not been properly specified will undoubtedly result in spiralling costs during construction. We often hear of clients whose builder invoices an inflated final account where no agreement has been made for the extra costs. But with no formal contract or defined contract sum the client is often bamboozled by the contractors’ technical explanations when trying to negotiate. The result is that both parties become entrenched.

A construction professional may not always seem appropriate and can be a cost to be avoided. But RMA Surveyors Ltd experience is although the value we bring cannot always be calculated; the cost of putting it right when it goes wrong cannot either.

If you have a project you would like to talk about please contact us.